We always repair our own jewelry. If the item was recently purchased (within in the 60 days of purchase) and is defective (not neglected or abused), we can arrange to replace the item at no charge. For any other repair-related inquiry, please request a quote. Repair inquiries should include the name of the item(s), approximate date of purchase, and the problem.
We can repair some jewelry that is not ours - give us a call to discuss options.
If your chain breaks in the first 60 days from your original date of purchase, we will replace your chain for free. Please let us know by phone or email, and we'll give you our returns address so you can drop the broken chain in the mail. When we receive it, we'll send you a new one. If it breaks after 60 days, you can purchase a new one here.
Yes. The charge for the replacement is 65% of the current retail price, shipping and any applicable MN state tax. Send the remaining earring to our studio and include your contact information.
Yes, we love to make your jewelry personal. Many pieces in the collection can be personalized with hand stamping. Simply look for the Hand Stamping drop down menu on the item page (if there is no drop down menu, then the piece cannot be personalized). Count the total number of letters/numbers/punctuation marks you'd like stamped on the piece, and select the corresponding number of characters from the drop down menu to pay for the personalization. Then add your names, dates, and words in the Hand Stamping Text field (Please note you need to select the number of characters you want stamped, to be charged for the stamping. If this step gets skipped, we'll have to send you a link to pay for the extra stamping first before we can start on your project). You can put any other instructions, such as text placement, in the Special Instructions for Seller section of the shopping cart. Any questions? Give us a call at 612.331.2482; we're happy to help!
The letters we have come in two styles ~ PLAIN TEXT (all caps) and Script, which we do in caps and lower case. Dates are stamped in this manner: 1.21.09. Letters are hand-stamped, and spacing and placement will vary. Numbers, letters, and punctuation are all considered symbols. The number of symbols a charm can hold is a guideline. We will notify you if there is a problem gracefully fitting your personalization on your charm. Please allow 1 week for your item to be personalized (it usually only takes a few days). While we can make no promises, let us know if you have a deadline and we will do the best we can for you.
SHIPPING & RETURNS
We love filling orders. Thank you for yours! All in-stock pieces will ship within a few days of being ordered. Any pieces requiring customization/hand-stamping will ship within 5-7 days. Should you order something that is out-of-stock or on back order, we will contact you as soon as possible so we can talk about your options and how to get your order to you in a timely fashion. In general, we ship two days a week. We are a Mom-owned-and-run company, so those two shipping days can change week to week, depending on if our kids are healthy and working hard at school or if we have to make an ER run to the urgent care because one of our kids stuck a rock in their ear. That being said, we're pretty good at hoofing it to the P.O. and shipping your goodies to you. We love providing excellent service to you, but we will pretty much drop everything when our kids DO put rocks in their ears or fall on their heads at PE, in order to divert the next crisis. In any case, we'll let you know if there is any reason for delay. Usually there isn't. :)
Please call or email with your return request.
Original shipping and handling are not refundable.
Items that qualify for return can be returned within 30 days of delivery for a full refund, minus shipping and handling. Orders for personalized items cannot be canceled or changed, and personalized items cannot be returned. We ask that you take special care when specifying words, numbers, and text. Items on clearance are final sales (non-returnable).
WHOLESALE & QUANTITY DISCOUNTS
If you are ordering 15 or more of one piece, we offer a 15% discount. For larger discounts, please contact us to request a quote. In your request, please include the name of the item, quantity, organization and/or reason for the purchase, and the date when the items are needed.
Is sterling silver the same as silver?
No, Sterling Silver is the best quality of silver for making jewelry. Silver itself is too soft to make anything useful, so fine silver (pure silver) is always mixed with something to make it workable. Fine silver can be mixed with many things. Sterling Silver has been deemed the best mixture of metals for making jewelery.
What is 14K Gold Vermeil?
Gold Vermeil is the highest quality of gold plating available. It is 14K Gold Plating over Sterling Silver. With good care, it will last a very long time. To protect your vermeil jewelry you should store it in a small bag or jewelry box.
What is pewter?
Pewter is a mixture of metals that does not include Gold or Sterling Silver.
Is there lead in our pewter products?
No, there is no lead in any of our pewter products.
What are earring hooks made of?
Our earring hooks are always made from Sterling Silver on our Sterling Silver or Pewter products. If the product is made from 14K Gold Vermeil, the earring hooks are 14K gold filled.
What are pin backs made of?
Our pin backs are always made from nickel silver.
Sterling Silver Care
We all love our sterling when it is sparkly and shining, but who hasn’t pulled out a favorite pair of earrings and realized they are not so fantastic when tarnished? And then if you are anything like me, the thought of finding the silver polish and getting them cleaned up is a lot more work than just picking out another pair. So the poor earrings get tossed back wherever you keep earrings (more on that later), and the tarnish problem only increases. There is a simple solution to this problem. At the first sign of diminished shine, grab an old toothbrush and a touch of toothpaste and brush your jewelry after you brush your teeth (please, please don’t use the same brush). Rinse and dry, and you are good to go. Why do I love this? It is easy and doesn’t add any extra steps. After all, you were planning on brushing your teeth today, weren’t you? Can you tell I am a mom? Not only do I want the easiest way from A to B, I feel obliged to say ‘brush your teeth.’
Now you need to know that this won’t work with jewelry that is already severely tarnished. IF your sterling has already gotten really discolored, you will need to use a proper silver polish to get it clean. Personally, I use Wrights (because my Mom did), but I am sure any brand would work just as well. I do suggest using a paste or polish and not a dip. The dips seem to work well at first, but many of them remove a shine that you get can’t back, not to mention some of them are made in such a way that your jewelry looks great for a short time, but in the long run, they end up getting more tarnished (so you use more dip to get them shiny again).
Now once you have your jewelry clean, taking good care of it will go a long way toward keeping it shiny. Jewelry boxes aren’t just for decoration; they actually are the best place to store your jewelry. Jewelry tarnishes from light, oils, and moisture. So if you don’t have a jewelry box, find a box or a drawer or somewhere to store your jewelry. Make sure it closes (and keep it that way). Another tip is to store your necklaces in little zip lock bags, which also really helps slow down the tarnishing.
Please, please don’t keep jewelry in the bathroom – think excessive moisture. Now let’s talk about hairspray, perfume, and sweat. If at all possible put your jewelry on after you have finished putting on hairspray and perfume. Those sprays can make nasty spots on jewelry that are hard to remove. As for sweat, I am all for sweating in jewelry. After all, I want to look pretty when I am out on a run. But when you are done, give your jewelry the treatment you give yourself—a shower. Soap and water that won’t hurt your skin won’t hurt your sterling. Removing the sweat and body oil (and that bit of random perfume that got sprayed on too late) will go a long way toward keeping your sterling clean.
Do remember not all water is created equal. Water from the swimming pool or whirlpool can turn your jewelry a really nasty color. Trust me on this one. As for ocean water, someone will have to let me know what it does to sterling. I live in Minnesota where we have land and fresh water forever in each direction. So there you have it—my easy ways to keep your sterling clean.
Pewter and 14K Gold Vermeil Care
Our Silver Polishing Cloths can spruce up our pewter and 14K Gold Vermeil pieces.