FAQ

How soon will I get my order?

We love filling orders.  Thank you for yours!  All in-stock pieces will ship within a few days of being ordered.  Any pieces requiring customization/hand-stamping will ship within 5-7 days.  Should you order something that is out-of-stock or on back order, we will contact you as soon as possible so we can talk about your options and how to get your order to you in a timely fashion.  In general, we ship two days a week.  We are a Mom-owned-and-run company, so those two shipping days can change week to week, depending on if our kids are healthy and working hard at school or if we have to make an ER run to the urgent care because one of our kids stuck a rock in their ear.  That being said, we're pretty good at hoofing it to the P.O. and shipping your goodies to you.  We love providing excellent service to you, but we will pretty much drop everything when our kids DO put rocks in their ears or fall on their heads at PE, in order to divert the next crisis.  In any case, we'll let you know if there is any reason for delay.  Usually there isn't.  :) 

What if my chain breaks?

If your chain breaks in the first 60 days from your original date of purchase, we will replace your chain for free.  Please let us know by phone or email, and we'll give you our returns address so you can drop the broken chain in the mail.  When we receive it, we'll send you a new one.  If it breaks after 60 days, you can purchase a new one here.  

I lost one earring; can I buy one earring?

Yes. The charge for the replacement is 65% of the current retail price, plus $5 shipping and any applicable MN state tax.  Please ship us your remaining earring - we will re-polish it and make sure it matches the replacement earring so they both look the same.  Please request a quote and include the name of the item and the location where you need it shipped.  Send the remaining earring to our studio and include your contact information.  

Why Is My Package in An Old Box?

Your package will most likely come in a securely wrapped, but gently used box or envelope.  We like to do our little part in keeping things green here at Deirdre & Company.  And when we get to recycle, you reap the benefits because it keeps our costs down!    And plus, you'll get pretty stickers on your package.

Do You Personalize?

Yes, we love to make your jewelry personal.  Many pieces in the collection can be personalized with hand stamping. Simply look for the drop down menu on the detail page (if there is no drop down menu, then the piece cannot be personalized). Pick how many symbols you would like and pick the correct price.  Each letter, number, and punctuation mark is a symbol.  Add your names, dates, and words in the Hand Stamping Text field.  You can put any other instructions, such as text placement, in the Special Instructions for Seller section of the shopping cart.  Any questions?  Give us a call at 612.331.2482; we're happy to help!

We also have a collection of blank pieces on which you can add any text of your choosing. Click here to see our blanks.

How Do I Care for My Sterling Silver?

We all love our sterling when it is sparkly and shining, but who hasn’t pulled out a favorite pair of earrings and realized they are not so fantastic when tarnished?  And then if you are anything like me, the thought of finding the silver polish and getting them cleaned up is a lot more work than just picking out another pair.  So the poor earrings get tossed back wherever you keep earrings (more on that later), and the tarnish problem only increases.  There is a simple solution to this problem.  At the first sign of diminished shine, grab an old toothbrush and a touch of toothpaste and brush your jewelry after you brush your teeth (please, please don’t use the same brush).  Rinse and dry, and you are good to go. Why do I love this? It is easy and doesn’t add any extra steps.  After all, you were planning on brushing your teeth today, weren’t you?  Can you tell I am a mom?  Not only do I want the easiest way from A to B, I feel obliged to say ‘brush your teeth.’

Now you need to know that this won’t work with jewelry that is already severely tarnished.  IF your sterling has already gotten really discolored, you will need to use a proper silver polish to get it clean.  Personally, I use Wrights (because my Mom did), but I am sure any brand would work just as well. I do suggest using a paste or polish and not a dip. The dips seem to work well at first, but many of them remove a shine that you get can’t back, not to mention some of them are made in such a way that your jewelry looks great for a short time, but in the long run, they end up getting more tarnished (so you use more dip to get them shiny again).

Now once you have your jewelry clean, taking good care of it will go a long way toward keeping it shiny. Jewelry boxes aren’t just for decoration; they actually are the best place to store your jewelry. Jewelry tarnishes from light, oils, and moisture.  So if you don’t have a jewelry box, find a box or a drawer or somewhere to store your jewelry.  Make sure it closes (and keep it that way). Please, please don’t keep jewelry in the bathroom – think excessive moisture. Now let’s talk about hairspray, perfume, and sweat. If at all possible put your jewelry on after you have finished putting on hairspray and perfume. Those sprays can make nasty spots on jewelry that are hard to remove.  As for sweat, I am all for sweating in jewelry.  After all, I want to look pretty when I am out on a run. But when you are done, give your jewelry the treatment you give yourself—a shower.  Soap and water that won’t hurt your skin won’t hurt your sterling.  Removing the sweat and body oil (and that bit of random perfume that got sprayed on too late) will go a long way toward keeping your sterling clean.  

Do remember not all water is created equal. Water from the swimming pool or whirlpool can turn your jewelry a really nasty color.  Trust me on this one.  As for ocean water, someone will have to let me know what it does to sterling. I live in Minnesota where we have land and fresh water forever in each direction.  So there you have it—my easy ways to keep your sterling clean. 

I have questions about hand-stamping

The letters we have come in two styles ~ PLAIN TEXT (all caps) and Script, which we do in caps and lower case. Dates are stamped in this manner: 1.21.09.  Letters are hand-stamped, and spacing and placement will vary.  Numbers, letters, and punctuation are all considered symbols.  The number of symbols a charm can hold is a guideline. We will notify you if there is a problem gracefully fitting your personalization on your charm.  Please allow 1 week for your item to be personalized (it usually only takes a few days).  While we can make no promises, let us know if you have a deadline and we will do the best we can for you. 

How Do You Make Jewelry?

Click here for a photo essay on making jewelry.

 

Do you have non-profit or volume discounts?

If you are ordering 15 or more of one piece, we offer a 15% discount.  For larger discounts, please contact us to request a quote.  In your request, please include the name of the item, quantity, organization and/or reason for the purchase, and the date when the items are needed.  Looking for wholesale?  Sign up on the Wholesaler's Sign Up tab. 

What is Pewter?

Pewter is a mixture of metals that does not include Gold or Sterling Silver. 

Is Sterling Silver the same as silver?

No, Sterling Silver is the best quality of silver for making jewelry. Silver itself is too soft to make anything useful, so fine silver (pure silver) is always mixed with something to make it workable. Fine silver can be mixed with many things. Sterling Silver has been deemed the best mixture of metals for making jewelery. 

What is 14K Gold Vermeil?

Gold Vermeil is the highest quality of gold plating available. It is 14K Gold Plating over Sterling Silver. With good care, it will last a very long time. To protect your Vermeil jewelry you should store it in a small bag or jewelry box. 

What are pin backs made of?

Our pin backs are always made from nickel silver.  

Can I buy just a charm without the chain?

Yes, however, if the item is sold on 24" leather or satin cord (as opposed to a Sterling Silver chain or one of our leather chains with sterling clasps), then that is the price for the charm and/or the charm on leather/satin cord.  Please request a quote for all other charm-only requests. 

What is your Return Policy?

Please call or email with your return request.
Original shipping and handling are not refundable.
Orders for personalized items cannot be canceled or changed, and personalized items cannot be returned. We ask that you take special care when specifying words, numbers, and text. Items on clearance are final sales (non-returnable).

Is there lead in the pewter product?

No, there is no lead in any of our pewter products. 

What are earring hooks made of?

Our earring hooks are always made from Sterling Silver on our Sterling Silver or Pewter products. If the product is made from 14k Gold Vermeil, the earring hooks are gold plated. 

What are chains and bracelets made of?

All of our chains are made from the same material as the piece that hangs on them unless otherwise noted. Our coiled bracelets are Memory Wire, which is steel. 

How do I care for Pewter or Gold?

No care needed, although a good cleaning is always in order!

Do you repair jewelry?

We will only repair our own jewelry.  If the item was recently purchased and is defective (not neglected or abused), we can arrange to replace the item at no charge.  For any other repair-related inquiry, please request a quote.  Repair inquiries should include the name of the item(s), approximate date of purchase, and the problem. 

How are your prices determined?

Gold and silver are commodities, thus they fluctuate with the market. When the market price is high, it can raise our costs and in some cases will affect our prices slightly.

Do your prices include jewelry boxes?

Yes. Our jewelry, with the exception of some jewelry lines,* comes packaged in the appropriate sized jewelry box and includes an enclosure card.

*Our Capture Joy ornaments, Christmas ornaments, and A Little Faith Necklaces come packaged in a clear sleeve with a bookmark.  Our Sea Glass pieces come on a card in an organza bag.

Will my order ship in time for Christmas?

Check our website for information regarding holidays.  We always let you know the last possible for shipping at Christmas.

 

Bible Verses

EPHESIANS 4:32 Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you.
EPHESIANS 6:10-11 A final word: Be strong with the Lord's mighty power. Put on all of God's armor so that you will be able to stand firm against all strategies and tricks of the Devil.
JEREMIAH 29:11 For I know the plans I have for you, declares the LORD, plans to prosper you and not to harm you, plans to give you hope and a future.
JOHN 1:1 In the beginning was the Word, and the Word was with God, and the Word was God.
JOHN 3:16 For God so loved the world, that He gave His only begotten Son, that whoever believes in Him shall not perish, but have eternal life.
JOHN 8:12 Then Jesus spoke to them again, saying, "I am the light of the world. He who follows Me shall not walk in darkness, but will have the light of life."
JOSHUA 1:9 Have I not commanded you? Be strong and courageous! Do not tremble or be dismayed, for the LORD your God is with you wherever you go.
ISAIAH 41:10 Fear not, for I am with you; be not dismayed, for I am your God. I will strengthen you, yes, I will help you; I will uphold you with My righteous right hand.
MARK 1:17 "Come, follow Me," Jesus said, "and I will make you fishers of men."
MATTHEW 6:33 But seek ye first the kingdom of God, and His righteousness; and all these things shall be added unto you.
MATTHEW 11:29 Take my yoke upon you and learn from Me, for I am gentle and humble in heart, and you will find rest for your souls.
MICAH 6:8 O people, the Lord has already told you what is good, and thisis what he requires: to do what is right, to love mercy, and to walk humbly with your God.
1 PETER 5:7 Cast all your anxiety on Him because He cares for you.
PHILIPPIANS 4:4 Rejoice in the Lord always. I will say it again: Rejoice!
PHILIPPIANS 4:6-7 Don't worry about anything; instead, pray about everything. Tell God what you need, and thank him for all he as done. If you do this, you will experience God's peace, which is far more wonderful than the human mind can understand. His peace will guard your hearts and minds as you live in Chirst Jesus.
PROVERBS 31:25 She is clothed with strength and dignity; she can laugh at the days to come.
PSALM 46:10 Be still, and know that I am God; I will be exalted among the nations, I will be exalted in the earth.
PSALM 51:10-12 Create in me a clean heart, O God; and renew a right spirit within me. Cast me not away from Thy presence; and take not Thy Holy Spirit from me. Restore unto me the joy of Thy salvation; and uphold me with Thy free Spirit.
PSALM 91:11 For He will command His angels concerning you to guard you in all your ways...
Psalm 139:13-16 For You created my inmost being; You knit me together in my mother's womb. I praise You because I am fearfully and wonderfully made; Your works are wonderful, I know that full well. My frame was not hidden from You when I was made in the secret place. When I was woven together in the depths of the earth, Your eyes saw my unformed body. All the days ordained for me were written in Your book before one of them came to be.
REVELATION 3:20 Behold, I stand at the door and knock. If anyone hears My voice and opens the door, I will come in to him and dine with him, and he with Me.
ROMANS 8:1 Therefore, there is now no condemnation for those who are in Christ Jesus...

To add this product to your wish list you must

Sign In or Create an Account